We are aware of an Incident affecting our Broadband services.

Incident Details:
Service Update – Storm Disruption

Due to the recent storms across the UK, some customers may be experiencing disruption to their broadband and telephone services.

We are currently experiencing increased call volumes and support requests as a result. Our teams are working to answer calls and respond to cases as quickly as possible.

We apologise for any inconvenience caused and appreciate your patience and understanding while we work with our network suppliers to restore affected services as quickly as possible.

Incident Start Time: 2026-10-26 08:30:00

If you’re experiencing the issue mentioned above, there’s no need to contact us - we’re already aware and working to resolve it.

We are aware of an Incident affecting our Phone services.

Incident Details:
Service Update – Storm Disruption

Due to the recent storms across the UK, some customers may be experiencing disruption to their broadband and telephone services.

We are currently experiencing increased call volumes and support requests as a result. Our teams are working to answer calls and respond to cases as quickly as possible.

We apologise for any inconvenience caused and appreciate your patience and understanding while we work with our network suppliers to restore affected services as quickly as possible.

Incident Start Time: 2026-10-26 08:30:00

If you’re experiencing the issue mentioned above, there’s no need to contact us - we’re already aware and working to resolve it.

Currently, there is no reported Planned Maintenance right now.